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Product Questions

Do you sell Johnstone's Trade products?

Johnstone's Trade products are not available to purchase on this website, which is for Retail products. If you are looking to shop Johnstone's Trade products, please visit the trade site below:. https://www.johnstonestrade.com/.

Trade Specifications

Please visit the Johnstone's Trade website for all trade-related queries:. https://www.johnstonestrade.com/.

Application and Product issues

If you are experiencing problems with the application of one of our paints, please email us below at:. [email protected]. Please include pictures where possible and a description of your issue.

What Do You Mean By Sheen Level?

The term "sheen level" refers to the degree of glossiness in a paint finish, and it significantly impacts the appearance of colours. To determine the sheen level of any wall emulsion or interior wood paint in our range you can refer to the descriptio

Where can I buy Johnstone's paint in stores?

Visit our online store locator to find your nearest location:. https://www.johnstonespaint.com/store-locator.

What product is best for my project?

We have an extensive range of products available to suit all project types. If you're unsure which product is right for you, we recommend downloading our online brochures to discover the best fit for your project. https://www.johnstonespaint.com/broc

Are Your Low Sheen Paints Scrubbable?

Flat and low-sheen paints are not known for their high scrub resistance. Despite this, Johnstone's washable paint offers an effective solution, protecting against everyday marks and spills that can be easily wiped away. This durable option is ideal f

What's The Difference Between Water-Based And Oil-Based Paint?

In water-based products, the primary thinner in the paint is water, whereas solvent-based paints use solvents as thinners. Opting for water-based paints is a safer choice, both for the environment and the painter's health. During the painting process

Where Can I Use Metallic Paints?

Our Metallic Feature Wall Paint is crafted to infuse a touch of glamour into your interior living space. These paints are artfully designed to serve as striking accents, perfectly complementing other colours and allowing you to create stunning statem

What Type Of Paint Can Be Used On Radiators?

For painting radiators, we recommended Johnstone's Satin or Gloss Radiator Paint. Please note that we only offer water-based options directly from our website. If you are looking for Johnstone's Radiator Paint, please visit our store locator to find

Which Primer/Undercoat Do I Need?

Using a primer will ensure the full depth of colour of your chosen paint colour. Primer is vital to seal unpainted surfaces or prepare the surface for painting. If you are transitioning from a dark to a light colour, the primer has properties that wi

I've Purchased Your Emulsion And It Is Not Covering Properly

If you're facing poor coverage while painting, there are several steps you can take to improve the situation and achieve better coverage:. Choose the Right Paint: Ensure you are using a high-quality paint that is suitable for the surface you are pain

What Is A VOC?

VOC stands for Volatile Organic Compound. VOCs are a group of organic chemicals that have a high vapour pressure at room temperature, meaning they can easily evaporate into the air. These compounds are released into the atmosphere during the drying a

Do You Have Any Zero VOC Paints?

We do not have any zero VOC paints in the range. However, our emulsion paints are all water-based and carry a low VOC rating (Volatile Organic Compounds), which are materials that evaporate from paint and are potentially harmful to the environment. I

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