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Help Placing an Order

I'm having problems checking out

We're sorry to hear that! Please get in touch with us in the box below (or email us at [email protected]). The more detail you can provide the faster we can help you. Please include details like device (mobile/desktop), details on

How do I enter a discount code?

Got a valid discount code? Lucky you!. You can enter this on the final screen of the checkout journey. Want to be the first to find out about future discounts? Don't forget to sign up to our online newsletter:. https://www.johnstonespaint.com/sign-up

Can I cancel or change my order?

Because we seek to fulfil orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order. Please contact us at [email protected] to make any changes.

What payment types can I use online?

We accept card payments from American Express, Visa and Mastercard debit and credit cards. Our site is configured so that your payment is 100% secure and where you choose to save your payment details later these are stored safely and encrypted.

When will my credit or debit card be charged?

Your credit or debit card will be charged the moment that we have accepted your order and processed your payment.

Can I Trace A Previous Order To Ensure I Buy The Same Colour And Finish?

If you can provide our team with your original order number, we should be able to access this information for you. Get in touch via our online chat or by contacting the customer service team.

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