Have a more specific question and would rather get in touch? Click here to submit a form outlining your request or issue.  

We aim to respond to all queries within 48 hours.

Retail Website

Trade Website

Johnstone's

Your credit or debit card will be charged the moment that we have accepted your order and processed your payment.

Your credit or debit card will be charged the moment that we have accepted your order and processed your payment.

When will my credit or debit card be charged?

Help Placing an Order

What is your delivery policy?

Do you offer free delivery?

Can I collect from store?

Can I change my delivery information?

Can you deliver to my address?

My Order Has Arrived And Is Damaged, What Do I Do?

Delivery

What is your returns policy?

Can I return an item I have bought from store?

My item is faulty

Returns

I'm looking to shop for a specific Johnstone's colour

I can’t find the colour I want online

Do you offer colour matching?

I am looking for colour cards

I would like colour recommendations

Trade colours

Can You Provide a RAL Code For Johnstone Colours?

Can You Tint My Paint Using A Hexadecimal Colour Formula (A Hex Code)?

Viewing Colours On The Johnstone UK Website?

Why Do The Online Representations Look Different To The Actual Product?

Can You Tint My Paint Using An RGB Colour Formula?

Can You Tint My Paint Using A Pantone Reference?

Do You Colour Match?

How Do I Order A Colour Match Online?

Colour Advice

Do you sell Johnstone's Trade products?

Trade Specifications

Application and Product issues

What Do You Mean By Sheen Level?

Where can I buy Johnstone's paint in stores?

What product is best for my project?

Are Your Low Sheen Paints Scrubbable?

What's The Difference Between Water-Based And Oil-Based Paint?

Where Can I Use Metallic Paints?

What Type Of Paint Can Be Used On Radiators?

Which Primer/Undercoat Do I Need?

I've Purchased Your Emulsion And It Is Not Covering Properly

What Is A VOC?

Do You Have Any Zero VOC Paints?

Product Questions

Do you have sample pots?

Do you have Peel & Stick samples?

Do you have masonry samples?

Do you have trade samples?

Do you have testers for Metallic paints, Wood Paints or Metal paints?

Can I Purchase Sample Pots In Any Finish?

Samples

What is MY colour?

Where can I download the MY colour app?

Can I order MY colour in tester pots?

What finish is MY colour?

Is MY colour scrubbable?

MY colour

I'm having problems checking out

How do I enter a discount code?

Can I cancel or change my order?

What payment types can I use online?

Can I Trace A Previous Order To Ensure I Buy The Same Colour And Finish?

How much paint do I need?

Where is my nearest store?

I have questions about Johnstone's Trade products

How long does it take for paint to dry?

Do I need to prime every time?

What do you mean by sheen level?

Any Advice For Painting With Bold Colours?

Tips & Tricks

Is Responsibility And Sustainable Development Important For Johnstone's?

How is the health and environmental impacts of the development and manufacturing process of paints are taken into consideration?

Sustainability

When will my credit or debit card be charged?Updated 2 years ago