Have a more specific question and would rather get in touch? Click here to submit a form outlining your request or issue.  

We aim to respond to all queries within 48 hours.

Retail Website

Trade Website

Johnstone's

The best place to start is our online colour directory, which showcases all of Johnstone&apos;s colours available to shop online:Select the filters and either type the colour into the Search Box or browse through Colour Families (e.g. Pink) if you are still looking for ideas<a data-fr-linked="true" href="https://www.johnstonespaint.com/colour-directory">https://www.johnstonespaint.com/colour-directory</a>Once you have found your colour, click on the round swatch image and select the &apos;Find Paint&apos; buttonThis will take you to a larger image and description of your colourClick &apos;Find Paint&apos; one more time to see the available paint products to purchase directly online in your selected colour

The best place to start is our online colour directory, which showcases all of Johnstone's colours available to shop online:. Select the filters and either type the colour into the Search Box or browse through Colour Families (e.g. Pink) if you are s

I'm looking to shop for a specific Johnstone's colour

Colour Advice

What is your delivery policy?

Do you offer free delivery?

Can I collect from store?

Can I change my delivery information?

Can you deliver to my address?

My Order Has Arrived And Is Damaged, What Do I Do?

Delivery

What is your returns policy?

Can I return an item I have bought from store?

My item is faulty

Returns

I can’t find the colour I want online

Do you offer colour matching?

I am looking for colour cards

I would like colour recommendations

Trade colours

Can You Provide a RAL Code For Johnstone Colours?

Can You Tint My Paint Using A Hexadecimal Colour Formula (A Hex Code)?

Viewing Colours On The Johnstone UK Website?

Why Do The Online Representations Look Different To The Actual Product?

Can You Tint My Paint Using An RGB Colour Formula?

Can You Tint My Paint Using A Pantone Reference?

Do You Colour Match?

How Do I Order A Colour Match Online?

Do you sell Johnstone's Trade products?

Trade Specifications

Application and Product issues

What Do You Mean By Sheen Level?

Where can I buy Johnstone's paint in stores?

What product is best for my project?

Are Your Low Sheen Paints Scrubbable?

What's The Difference Between Water-Based And Oil-Based Paint?

Where Can I Use Metallic Paints?

What Type Of Paint Can Be Used On Radiators?

Which Primer/Undercoat Do I Need?

I've Purchased Your Emulsion And It Is Not Covering Properly

What Is A VOC?

Do You Have Any Zero VOC Paints?

Product Questions

Do you have sample pots?

Do you have Peel & Stick samples?

Do you have masonry samples?

Do you have trade samples?

Do you have testers for Metallic paints, Wood Paints or Metal paints?

Can I Purchase Sample Pots In Any Finish?

Samples

What is MY colour?

Where can I download the MY colour app?

Can I order MY colour in tester pots?

What finish is MY colour?

Is MY colour scrubbable?

MY colour

I'm having problems checking out

How do I enter a discount code?

Can I cancel or change my order?

What payment types can I use online?

When will my credit or debit card be charged?

Can I Trace A Previous Order To Ensure I Buy The Same Colour And Finish?

Help Placing an Order

How much paint do I need?

Where is my nearest store?

I have questions about Johnstone's Trade products

How long does it take for paint to dry?

Do I need to prime every time?

What do you mean by sheen level?

Any Advice For Painting With Bold Colours?

Tips & Tricks

Is Responsibility And Sustainable Development Important For Johnstone's?

How is the health and environmental impacts of the development and manufacturing process of paints are taken into consideration?

Sustainability

I'm looking to shop for a specific Johnstone's colourUpdated 9 months ago